Generated by All in One SEO v5.0.1.1, this is an llms.txt file, used by LLMs to index the site. # Pella Technology The IT Department for Companies Without an IT Department ## Sitemaps - [XML Sitemap](https://pellatechnology.com/sitemap.xml): Contains all public & indexable URLs for this website. ## Pages - [Home](https://pellatechnology.com/) - The IT department for companies without an IT department. Call today to reduce costs and improve productivity. Phone Systems, Managed Services, Networking. - [Master Services Agreement](https://pellatechnology.com/master-services-agreement/) - Pella Technology Services, Inc. Master Services Agreement Thank you for trusting Pella Technology Services, Inc., (“Pella Technology Services, Inc.,” “we,” “us,” or “our”) to provide you with professional information technology services. This Master Services Agreement (this “Agreement”) governs our business relationship with you, so please read this document carefully and keep a copy for - [Client Portal](https://pellatechnology.com/portal/) - [et_pb_section fb_built=”1″ _builder_version=”4.27.6″ _module_preset=”default” background_color=”#f5f7fa” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Client Portal Header” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”] Client Portal Pella Technology Services provides several online resources to help clients manage services, billing, support requests, and required documentation. The links below provide secure access to the appropriate client portals and agreement forms. If you - [Computer Authentication Risk Acceptance](https://pellatechnology.com/portal/computer-authentication/) - [et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.27.6″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”] Computer Authentication Risk Acceptance Agreement Pella Technology Services recommends authentication protection on all computers used within a business environment. Authentication controls such as passwords or PINs are a fundamental security measure that - [Agreements](https://pellatechnology.com/agreements/) - [et_pb_section fb_built=”1″ theme_builder_area=”post_content” _builder_version=”4.27.6″ _module_preset=”default”][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content”][et_pb_column _builder_version=”4.27.6″ _module_preset=”default” type=”4_4″ theme_builder_area=”post_content”][/et_pb_column][/et_pb_row][/et_pb_section] - [Contact](https://pellatechnology.com/contact/) - Contact Pella Technology Services to Reduce Costs and Improve Productivity Today - [Letter From The Owner](https://pellatechnology.com/letterfromtheowner/) - [et_pb_section fb_built=”1″ _builder_version=”3.22″ hover_enabled=”0″ sticky_enabled=”0″][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https://pellatechnology.com/wp-content/uploads/2021/02/IMG_20200211_142833_063-1.jpg” title_text=”IMG_20200211_142833_063″ src_tablet=”” src_phone=”” src_last_edited=”on|desktop” _builder_version=”4.9.0″ _module_preset=”default”][/et_pb_image][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.9.0″] A letter from Mike Richards, Owner After being in the IT industry for nearly 15 years, I decided it was time to launch a company whose values and - [IT Services](https://pellatechnology.com/services/it-services/) - Keeping an IT environment running smoothly requires constant attention and the availability of a highly skilled staff. - [Phone Systems](https://pellatechnology.com/services/phone-systems/) - Make and take calls from your office phone whether you’re in your office or not. Sync your contacts from your email or cell phone with your deskphone. Receive voicemails as an email, or have your phone route calls according to your calendar. - [Services](https://pellatechnology.com/services/) - The IT department for companies without an IT department. Call today to reduce costs and improve productivity. Phone Systems, Managed Services, Networking. - [Online Services](https://pellatechnology.com/services/online-services/) - Get your email on all of your devices and have each of them synced with each other. Send an email on your computer, reply on your phone, and check the response on the web. Emails, contacts, and calendar events all in sync so your information is available wherever you need access to it. - [Knowledge Base](https://pellatechnology.com/knowledge-base/) - Search Knowledge Base by Keyword ## Testimonials - [Jason and Lisa - Mt. Pleasant, Iowa](https://pellatechnology.com/testimonials/lisa/) - We appreciate Pella Technology more than they know. We are thankful for all they do for us. Jessie and Mike go above and beyond.... Love you them. - [Jen - Pella, Iowa](https://pellatechnology.com/testimonials/jen-voss/) - Thank you to Pella Technology Services! Magic Mike and his team by far have given us the best customer service a technology company has ever given. They respond quickly and resolve issues quickly. I love how they explain to us non-tech-savvy minds what we don’t understand. Mike has been a lifesaver to our business. He - [Jan - Pella, Iowa](https://pellatechnology.com/testimonials/jan/) - You can stop looking for all your computer needs and wants because you will find everything that you are requiring for both your home and business at Pella Technology Services Inc. located in Pella, IA. Service is excellent, response time is more than adequate and prices are reasonable. Simply call Pella Technology Services Inc. at ## Knowledge Base - [Set up 2-step verification for Office 365](https://pellatechnology.com/knowledge-base/set-up-2-step-verification-for-office-365/) - Set up 2-step verification for Office 365 Office for business Office 365 Admin Once your admin enables your organization with 2-step verification (also called multi-factor authentication), you have to set up your account to use it. By setting up 2-step verification, you add an extra layer of security to your Office 365 account. You sign in with your - [How to sync local Active Directory to Office 365 with DirSync](https://pellatechnology.com/knowledge-base/how-to-sync-local-active-directory-to-office-365-with-dirsync/) - How to sync local Active Directory to Office 365 with DirSync [UPDATE] This article refers to Directory Synchronization Tool (DirSync), which is now deprecated and replaced by Azure AD Connect (ADD Connect). To see how to synchronize directories using Azure AD Connect visit this blog post. When moving to the Office 365 environment quite commonly the old - [Create an Outlook Email Signature](https://pellatechnology.com/knowledge-base/create-an-outlook-email-signature/) - Create and Add a Signature to Messages Create your signature and choose when Outlook adds a signature to your messages Important: If you have a Microsoft Office 365 account, and you use Outlook and Outlook on the web or Outlook on the web for business, you need to create a signature in both products. To create - [Connection Details](https://pellatechnology.com/knowledge-base/connection-details/) - Customers hosted on Proofpoint Essentials North American (US) or European locations (EU) should refer to the following table for details on configuring and accessing your account. Information US1 - US5 EU1 URL https://us1.proofpointessentials.com https://eu1.proofpointessentials.com MX Records mx1-us1.ppe-hosted.com mx2-us1.ppe-hosted.com mx1-eu1.ppe-hosted.com mx2-eu1.ppe-hosted.com SPF "v=spf1 a:dispatch-us.ppe-hosted.com ~all" "v=spf1 a:dispatch-eu.ppe-hosted.com ~all" Smarthost outbound-us1.ppe-hosted.com outbound-eu1.ppe-hosted.com IP Addresses Includes SMTP (25) - [Synching users and groups from Azure Active Directory](https://pellatechnology.com/knowledge-base/synching-users-and-groups-from-azure-active-directory/) - About Microsoft Office 365 Microsoft Office 365 (Office 365) is a cloud-based solution from Microsoft which offers email, messaging, security, archiving and other capabilities delivered from Microsoft's worldwide network of cloud data centers. For more information please see: https://products.office.com/en-us/business/office. About Azure Active Directory Azure Active Directory (Azure AD) is Microsoft’s cloud-based directory and identity management service. For more - [Configuring Office 365 for Proofpoint Essentials](https://pellatechnology.com/knowledge-base/configuring-office-365-for-proofpoint-essentials/) - This article explains how to configure Microsoft Office 365 to use Proofpoint Essentials as your email gateway. What Is Microsoft Office 365? Office 365 is a cloud-based solution from Microsoft which offers email, messaging, security, archiving and other capabilities delivered from Microsoft's worldwide network of cloud data centers. For more information please see: https://products.office.com/en-us/business/office Before You Start Before continuing - [Allworx Reach](https://pellatechnology.com/knowledge-base/allworx-reach/) - Allworx Reach Allworx Reach™ brings the rich functionality of the Allworx phone to iOS and Android devices, offering the efficiency of complete mobility for the Allworx customer. Reach enables users to effortlessly manage calls, contacts, call history and voicemail via a straightforward user interface. Allworx Reach is supported with Release 7.5 software and higher. It - [Outlook Login Disappears Quickly](https://pellatechnology.com/knowledge-base/outlook-login-disappears-quickly/) - Disable Modern Authentication by regedit to HKEY_CURRENT_USER\Software\Microsoft\Office.0\Common\Identity, create a DWORD value named EnableADALand set it to zero. - [How to Configure the SSL-VPN Feature for use with NetExtender or Mobile Connect](https://pellatechnology.com/knowledge-base/how-to-configure-the-ssl-vpn-feature-for-use-with-netextender-or-mobile-connect/) - Description SSL VPN is one method of allowing Remote Users to connect to the SonicWall and access internal network resources. SSL VPN Connections can be setup with one of three methods: The SonicWall NetExtender Client The SonicWall Mobile Connect Client SSL VPN Bookmarks via the SonicWall Virtual Office This article details how to setup the - [How to configure SSL-VPN connections using Mobile Connect on Windows 10](https://pellatechnology.com/knowledge-base/how-to-configure-ssl-vpn-connections-using-mobile-connect-on-windows-10/) - Description This article explains the download and configuration of an SSL-VPN connection using Mobile Connect for Windows 10. Mobile Connect is the recommended VPN Client for Windows 10. Don't want to read? Watch instead! Cause Resolution SonicWall Mobile Connect for Windows 10 is installed from the Windows Store. 1.On your Windows 10 device, launch the - [Manually set up DKIM in Office 365](https://pellatechnology.com/knowledge-base/manually-set-up-dkim-in-office-365/) - To configure DKIM, you will complete these steps: Publish two CNAME records for your custom domain in DNS Enable DKIM signing for your custom domain in Office 365 Publish two CNAME records for your custom domain in DNS For each domain for which you want to add a DKIM signature in DNS, you need to - [Changing Office 365 Desktop Install Licensee](https://pellatechnology.com/knowledge-base/changing-office-365-desktop-install-licensee/) - --Remove the Identities folder from the Registry Office 2016: HKEY_CURRENT_USER\Software\Microsoft\Office.0\Common\Identity\Identities and delete the "Identities" folder Office 2015: HKEY_CURRENT_USER\Software\Microsoft\Office.0\Common\Identity\Identities and delete the "Identities" folder --Run the scripts mentioned in below by running the command prompt as administrator Office 2016: ============ cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX Office 2015: =========== cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office15\ospp.vbs" /dstatus - [Configure DC to synchronize time with external NTP server ](https://pellatechnology.com/knowledge-base/configure-dc-to-synchronize-time-with-external-ntp-server/) - As you probably know, in a domain environment there is a domain controller that is special compared to the others. This domain controller, besides other functions also keeps the time in sync in the entire domain/forest; meaning all the workstations, servers, and the rest of the domain controllers will sync their time with this one. For short, this - [Set up email using the iOS Mail app](https://pellatechnology.com/knowledge-base/set-up-email-using-the-ios-mail-app-2/) - If you're looking to add email to your iPhone or iPad and want to use the built-in email app, follow the instructions below. Go to your iPhone or iPad's Settings > scroll down and tap Accounts & Passwords > Add Account. Note: If you're on iOS 10, go to Mail > Accounts >Add Account. Select Exchange. Enter your Office 365, Exchange, or Outlook.com email - [Manual setup of Office 365 in the Samsung app](https://pellatechnology.com/knowledge-base/manual-setup-of-office-365-in-the-samsung-app/) - Open the Samsung email app. Go to Settings > Add Account. Enter your full email address and password. Tap Manual Setup. Select Microsoft Exchange ActiveSync. For server settings, set the following if available: Incoming Server Settings Domain\Username Make sure your full email address appears. For example, yourname@outlook.com. Password Use the password that you use to access your email. Exchange Server Enter eas.outlook.com for - [Link for Outlook Email Client](https://pellatechnology.com/knowledge-base/link-for-outlook-email-client/) - If you're looking at having the native Office 365 Outlook app on your phone or tablet, open a browser on your device and type in the address below. This should take you to the App Store or the Play Store so you can download the application to your device. https://w2.outlook.com/i/get/03il04 - [Set up email using the iOS Mail app](https://pellatechnology.com/knowledge-base/set-up-email-using-the-ios-mail-app/) - If you're wanting to add your Office 365 or Exchange email to your iPhone or iPad and would like to use the built-in email app, follow the instructions below. Go to your iPhone or iPad's Settings > scroll down and tap Accounts & Passwords > Add Account. Note: If you're on iOS 10, go to Mail > Accounts >Add Account. Select Exchange. Enter your - [Set up email in Android email app](https://pellatechnology.com/knowledge-base/set-up-email-in-android-email-app/) - If you’re wanting to add your Office 365 or Exchange email to your Android phone or Android tablet and would like to use the built-in email app, follow the instructions below. Before you begin, update the Gmail app to the latest version: Open the Google Play Store app on your phone or tablet. Type - [Set up your Office 365 account manually in iOS using IMAP or POP instead of Exchange ActiveSync](https://pellatechnology.com/knowledge-base/set-up-your-email-account-manually-using-imap-or-pop-instead-of-exchange-activesync/) - You can set up your email account manually using IMAP or POP instead of Exchange ActiveSync. This means that only your email will sync to your phone, not calendar or contacts. What are POP and IMAP? Open the Gmail app. Go to Settings > Add account > Other. Enter your full email address, such as yourname@hotmail.com and then tap Manual Setup. Choose Personal (IMAP) or Personal - [Set up your Office 365 email account manually using IMAP instead of Exchange ActiveSync in Samsung App](https://pellatechnology.com/knowledge-base/set-up-your-office-365-email-account-manually-using-imap-instead-of-exchange-activesync-in-samsung-app/) - You can set up your email account manually using IMAP instead of Exchange ActiveSync. This means that only your email will sync to your phone, not calendar or contacts. What are POP and IMAP? Open the Samsung Email app. Go to Settings > Add Account. Enter your full email address and password. Tap Manual Setup. Choose IMAP account or POP3 account to sync only - [Set up email in Samsung email app](https://pellatechnology.com/knowledge-base/set-up-email-in-samsung-email-app/) - Open the Samsung Email app and tap Add Account if it's your first time. Or, go to Settings in the app > Add account. Enter your email address and password. Tap Sign in. Note: If the email app detects your provider, you may be redirected to a different sign in screen. If you're prompted to select account type, choose Microsoft Exchange ActiveSync to sync - [Manual Office 365 setup in Gmail app](https://pellatechnology.com/knowledge-base/manual-office-365-setup-in-gmail-app/) - Open the Gmail app. Go to Settings > Add account > Other. Enter your full email address and then tap Manual Setup > Exchange. Enter your password and tap Next. For server settings, set the following if available: Incoming Server Settings Domain\Username Make sure your full email address appears. For example, yourname@outlook.com. Password Use the password that you use to access your email. Server Enter eas.outlook.com for - [Adding Office 365 to iPhone/iPad](https://pellatechnology.com/knowledge-base/adding-office-365-to-iphone-ipad/) - Wanting to install the Outlook app on your iPhone or iPad and would like to watch a video on how to accomplish this? Watch the video below and follow along. ## Testimonial Category - [Home Page](https://pellatechnology.com/b3m_testimonial_category/home-page/) ## Categories - [Articles](https://pellatechnology.com/knowledge-base/category/articles/) - [Other](https://pellatechnology.com/knowledge-base/category/articles/other/) - [Office 365](https://pellatechnology.com/knowledge-base/category/office365/) - Knowledge Base helping with Office 365 questions and issues. - [SonicWall](https://pellatechnology.com/knowledge-base/category/sonicwall/) - Knowledge Base helping with SonicWall questions and issues. ## Tags - [office 365](https://pellatechnology.com/knowledge-base/tag/office-365/) - [outlook](https://pellatechnology.com/knowledge-base/tag/outlook/) - [android](https://pellatechnology.com/knowledge-base/tag/android/) - [ios](https://pellatechnology.com/knowledge-base/tag/ios/) - [phone](https://pellatechnology.com/knowledge-base/tag/phone/) - [tablet](https://pellatechnology.com/knowledge-base/tag/tablet/) - [email](https://pellatechnology.com/knowledge-base/tag/email/) - [iPhone](https://pellatechnology.com/knowledge-base/tag/iphone/) - [iPad](https://pellatechnology.com/knowledge-base/tag/ipad/) - [outlook 365](https://pellatechnology.com/knowledge-base/tag/outlook-365/) - [exchange](https://pellatechnology.com/knowledge-base/tag/exchange/) - [mail](https://pellatechnology.com/knowledge-base/tag/mail/) - [gmail](https://pellatechnology.com/knowledge-base/tag/gmail/) - [manual](https://pellatechnology.com/knowledge-base/tag/manual/) - [POP](https://pellatechnology.com/knowledge-base/tag/pop/) - [IMAP](https://pellatechnology.com/knowledge-base/tag/imap/) - [phone email](https://pellatechnology.com/knowledge-base/tag/phone-email/) - [Samsung](https://pellatechnology.com/knowledge-base/tag/samsung/) - [tabet](https://pellatechnology.com/knowledge-base/tag/tabet/) - [setup](https://pellatechnology.com/knowledge-base/tag/setup/) - [manually](https://pellatechnology.com/knowledge-base/tag/manually/) - [time](https://pellatechnology.com/knowledge-base/tag/time/) - [ntp](https://pellatechnology.com/knowledge-base/tag/ntp/) - [server](https://pellatechnology.com/knowledge-base/tag/server/) - [synchronize](https://pellatechnology.com/knowledge-base/tag/synchronize/) - [license](https://pellatechnology.com/knowledge-base/tag/license/) - [desktop](https://pellatechnology.com/knowledge-base/tag/desktop/) - [install](https://pellatechnology.com/knowledge-base/tag/install/) - [licensee](https://pellatechnology.com/knowledge-base/tag/licensee/) - [DKIM](https://pellatechnology.com/knowledge-base/tag/dkim/) - [spam](https://pellatechnology.com/knowledge-base/tag/spam/) - [bounceback](https://pellatechnology.com/knowledge-base/tag/bounceback/) - [VPN](https://pellatechnology.com/knowledge-base/tag/vpn/) - [SSL](https://pellatechnology.com/knowledge-base/tag/ssl/) - [SSL VPN](https://pellatechnology.com/knowledge-base/tag/ssl-vpn/) - [Mobile Connect](https://pellatechnology.com/knowledge-base/tag/mobile-connect/) - [sonicwall](https://pellatechnology.com/knowledge-base/tag/sonicwall/) - [Disappears](https://pellatechnology.com/knowledge-base/tag/disappears/) - [Allworx](https://pellatechnology.com/knowledge-base/tag/allworx/) - [reach](https://pellatechnology.com/knowledge-base/tag/reach/) - [Microsoft office 365](https://pellatechnology.com/knowledge-base/tag/microsoft-office-365/) - [proofpoint](https://pellatechnology.com/knowledge-base/tag/proofpoint/) - [configuring](https://pellatechnology.com/knowledge-base/tag/configuring/) - [Azure](https://pellatechnology.com/knowledge-base/tag/azure/) - [Synching](https://pellatechnology.com/knowledge-base/tag/synching/) - [users](https://pellatechnology.com/knowledge-base/tag/users/) - [IP Address](https://pellatechnology.com/knowledge-base/tag/ip-address/) - [connection](https://pellatechnology.com/knowledge-base/tag/connection/) - [Outlook email](https://pellatechnology.com/knowledge-base/tag/outlook-email/) - [email signature](https://pellatechnology.com/knowledge-base/tag/email-signature/) - [add signature](https://pellatechnology.com/knowledge-base/tag/add-signature/) - [active directory](https://pellatechnology.com/knowledge-base/tag/active-directory/) - [sync](https://pellatechnology.com/knowledge-base/tag/sync/) - [DirSync](https://pellatechnology.com/knowledge-base/tag/dirsync/)